When AliExpress alerts about a closed order, it means that the order has been canceled by AliExpress, not by the seller. Don’t worry if the payment has been made, AliExpress will refund the money within 15 or up to 20 days. You can also contact AliExpress if you believe that you have not violated any of the rules of the platform and they have Aliexpress will not give a full refund from this year, even if the buyer is right and has 100% proof. They keep all the money they can. That is why there are incorrect judgments, penny refunds. After the discussion you have to appeal the verdict, you will then see that there will be a new decision in 2-5 days. It can take about two weeks to get refunded. No worries, you will get refunded even it it takes a little time. It could take 4 weeks for the refund to be processed. Yes its normal. Your money will go to Aliexpress and they will refund it. I just received the full refund. I am relieved :)) If you fail to reach an agreement on the amount of refund or if a refund is possible at all, you can escalate your claim to AliExpress. To request a refund on AliExpress, you should: Initiate a dispute by selecting the concerned order and clicking “Open Dispute” from the “My Orders” page. You and the seller negotiate an agreement. Steps are as below: 1. Go to Alipay account from the home page: "Account"-"My Alipay Account"; 2. Click "Refund Pending" to find the pending transaction - Select order (s)- Click "Transfer to" to withdraw the funds; 3. Provide a bank account to receive funds. Note: As transaction fee of 15 USD, at least, will be charged on each withdrawl, it is Talk to the seller to ask for explanations. If you are not convinced by the explanations, open a dispute ( here is a step-by-step guide ). However, if the seller has not sent the order and you have received a “Closed” message, an automatic process of refunding your money will be initiated. You don't have to do anything. Go to your personal account and click «Open dispute» button in the order section. AliExpress offers several solutions: «Full refund» or «Refund and return of the product». If the product wasn’t received, choose the first variant. Then you will need to fill in the dispute application: Lets take a look at how to get a refund and keep the item, on Aliexpress.Whether you have been scammed or just received a wrong item, you might find it inter Now, sign into your account on AliExpress and go to “My Orders”. Next, check your order status through the tabs below. If you find that your shipment status is late, you can contact your supplier directly and ask for a product reshipment. Then, email your customer (s) and inform them of the shipping problem. Please check the refund as follow steps (Please click here if the credit card is invalid or expired): Step 1. Please check if it has been 20 business days after refund is successfully processed by AliExpress. If not, please kindly wait. Normally, it will be received by you within 3-20 business days to your bank account. ZsMp.